Country Shipping - The Good & The Bad

Hey there!

I’ve had to make a small adjustment to shipping to some country shipping areas and I wanted to give you an explanation as to how I came to this decision.

We’ve copped a price rise from Australia Post and because of this we had to look into our shipping arrangements in order to continue being a sustainable business.

As we looked deeper, we realised how much country shipping has been costing us which is roughly between $15-30 per order. Now to put this into perspective, with an average order being around $40 worth of pods, it’s not feasible for us to continue offering free shipping to country areas.

So with that being said, we need to introduce a $5 shipping surcharge to some country shipping areas, coming into effect on the 22nd of January (this means that Express Shipping will cost $15). This isn’t something I wanted to do, but for our business to survive decisions like this need to be made.

I truly apologise to anyone who may be upset by this and I hope you understand. Feel free to contact us by email hello@urbanbrew.co or call us on 1800 875 495 if you have any questions - we’re happy to help!

QUESTIONS? QUERIES? WANNA SAY HEY?

Checkout our FAQs, send me an email at hello@urbanbrew.co, call us on 1800 875 495 or text us on 0480 030 347. We are happy to help!