FREQUENTLY ASKED QUESTIONS

Urban Brew Nespresso®* pods are compatible with the following machines:

• DeLonghi / Breville Nespresso®* OriginalLine machines, including Le Cube, all Essenza models, all Citiz models, all Pixie models, all Lattissima models, all Creatista models, Maestria and Inissia coffee machines.

Both Nespresso's®* pods and our compatible pods contain the same contents: coffee grounds with no additives. However Nespresso's pods use aluminum, which we feel isn't the best material environmentally. Our pods are made from a biomass resin, which is a mixture of plant-based products. 

Unlike the Original Nespresso®* pods, the Vertuo design is proprietary and protected by a legal patent. This means that third-party pod manufacturers (like us) are unable to design a similar style of pod. 

It's hard to make direct comparisons between our coffee blends and other brands as we all use different coffee beans, blends and roasting techniques. Whilst all brands use different grading systems for their intensities, the numbered intensity rating is the best rough guide for which one of intensities you may enjoy. For more information on our blends see our blog by using the button below:

We source our beans primarily from India, Colombia and Mexico, with everything we use being ethically sourced. Different beans and unique roasting techniques are used to get each blend the way we like them in terms of flavour, body and intensity.

We are massive advocates for Australian-made products. Whilst we roast, grind and pack our pods right here in Australia, we do source various raw materials from overseas as needed. 

We use the Mountain Water Process (a Mexican variation of the Swiss Water Process) which removes 99.9% of all caffeine.

For Nespresso pods, if your home compostable pouch is unopened, the pods have a shelf life of 24 months. Once the pouch is opened we recommend you consume within 6 weeks for optimal freshness. For Caffitaly and K-Fee pods, pods have a best before of 12 months from production. Never want to run out of Urban Brew pods? Try our Subscribe and Save option.

Our coffee pods only contain ground coffee beans and are gluten free. Our chocolate pods don't contain any gluten but we do have the following allergen statement - some ingredients are made in a facility that processes gluten, egg, milk and soy. Whilst all machinery is thoroughly cleaned, we are unable to state that these chocolate ingredients are 100% free of any trace of gluten. 

Our pods are made from a BPA-free material that doesn't leak any toxins when exposed to hot water. This is also food grade and can withstand high temperatures and high pressures. 

We have two purchase options. Order as you need is for one-time or one-off orders. The prices start at $1 per pod and going as low as 75c*, they get cheaper the more you buy. Subscriptions are automatically renewed every month or two months and no further action is needed from you. Pods start at 70c each and go as low as 60c*. there is no commitment, you can easily pause, cancel or change your order anytime. (*excludes Double Shot)

ORDER AS YOU NEED (one-off order)

10 - 40 pods - $1 per pod - $10.00 per pack

50 - 90 pods - 80c per pod - $8.00 per pack

100 pods or more - 75c per pod - $7.50 per pack

SUBSCRIPTION (monthly or bi-monthly auto-billed orders)

60 pods - 70c per pod - $7.00 per pack

90 pods - 65c per pod - $6.50 per pack

120 pods or more - 60c per pod - $6.00 per pack

Standard (Parcel) shipping for metro orders is $6 and to non-metro and country areas will cost $9. Express shipping for metro areas is $9 and for non-metro/country areas it is $18. 

We use Australia Post for all our orders. Shipping times vary between states and between metro and rural areas. Standard (Parcel) Post generally takes 3-10 business days for most states (longer for rural areas). Express Post will get there much quicker, between 1-3 business days. You can get a delivery time estimate from Australia post by entering our postcode 5009 and your postcode here.

You can enter your order's tracking number on the Australia Post website.

Priority processing means your order will be moved to the front of the line and it will be packed and processed ahead of standard orders. Priority processing is $2 for metro orders and is free for non-metro/country orders. 

We have tried multiple different couriers and found Australia Post has given us the best experience and has the best coverage across Australia. Meaning it delivers to the largest amount of suburbs and regions. 

Our industrial compostable pods are made from biomass resin, which is a mixture of plant-based products. For more information click the button below:

Remove the lids from your pods and throw them into your green waste bin and they’ll be taken to an industrial composting facility. For more information, check out our blog below:

Our compostable pods take 90 days to break down, in a industrial composting facility. For more info click the button below:

The main differences between biodegradable and compostable are the material it's made from, the time it takes to break down and where it can be disposed. Check out our in-depth blog by using the button below:

To get the absolute best extraction from our pods, we strongly recommend using the short shot button on your coffee machine. This provides the perfect amount of water to extract the best elements of the coffee (oils, aroma and flavour). Using the lungo button can adversely affect the pod extraction and should only be used with specific lungo pods (something we do not currently offer). For more info on how to make the most of our coffee, see our other blogs below: 

TOBY'S TIPS 2.0

SUGGESTIONS

To edit your subscription, you will first need to login into your account. You can then click the ‘Edit Your Subscription’ button at the top right of the account dashboard page or by selecting your subscription in the left menu and then selecting the Edit link. For more information check out our in-depth tutorial blog by using the button below:

For the best-tasting long black coffee, use two or more pods with the short shot button and then top up with boiling or hot water (eject the pod and run your coffee machine without a pod in it).

Alternatively you can use our Long Shot pod. Which has an intensity of #8 and is made specifically for use with the long shot or lungo button. 

To add a chocolate wafer cup to your subscription you will first need to login into your account. You can then click the ‘Edit Your Subscription’ button at the top right of the account dashboard page or by selecting your subscription in the left menu. You can then click the box under the heading ‘Recurring Treats’. For more help with this see our blog here.

The quick answer is yes, and it should be done every 2-3 months. This will make your coffee taste better and keep your machine working efficiently for longer. For how to descale your machine check out our blog by using the button below:

The best way to clean out your machine is to descale it. We have a blog on how to do this here. However, each type of machine can also have the front section cleaned. This will remove any residual coffee and keep your coffees tasting great!

• For information on how to clean your Nespresso®* OriginalLine machine’s grid plate click here.
• For information on how to clean your K-fee®* machine’s spout click here.
• For information on how to clean your Caffitaly®* machine’s spout click here.

For more information on how to reset your machine see our blogs below:

RESET NESPRESSO
RESET K-FEE

RESET CAFFITALY

Yes, this is perfectly normal. Coffee gives off natural gases after being both roasted and ground. As our pods are air-sealed within seconds of being filled, the coffee can continue to release a small amount of gas while in the sealed pod. When the pod is ‘popped’ by the machine during extraction it can cause a small burst of coffee as the pressure is released. Perfectly normal and a sign that the coffee is nice and fresh. If you do have any worries feel free to call us on 1800 875 495.