Frequently asked questions
Which machines are Urban Brew pods compatible with?
Nespresso®* OriginalLine Compatibility:
Urban Brew pods are compatible with all DeLonghi / Breville Nespresso®* machines, including Le Cube, all Essenza models, all Citiz models, all Pixie models, all Lattissima models, all Creatista models, Maestria and Inissia coffee machines . Urban Brew pods are not compatible with Nespresso®* Vertuoline machines and the Miele CVA6431 machine. Compatibility cannot be guaranteed with the following professional machines: Gaggia, Saeco or Siemens machines, Kitchen Aid machines, built-in models (Miele), Romeo Nespresso®* machine, all U model machines and capsule-holder machines, nor with multi-capsule machines.
Urban Brew pods will work with all machines which accept Caffitaly®* pods. Cannot guarantee compatibility with multi capsule machines.
Urban Brew pods will work with all machines which accept K-Fee®* pods. Cannot guarantee compatibility with multi capsule machines and the K-fee 11 model.
How do I make the best tasting coffee using your pods?
To get the absolute best extraction from our pods, we strongly recommend using the short shot button on your coffee machine. This provides the perfect amount of water to extract the best elements of the coffee (oils, aroma and flavour). Using the lungo button can adversly affect the pod extraction and should only be used with spefic lungo pods (something we do not currently offer). For more info, see our blog here.
How do I make a long black?
For the best tasking long black coffee, use the short shot button and then top up with boiling water (eject the pod and run your coffee machine without a pod in it).
I have heard that I cannot use compatible pods in my Nespresso®* OriginalLine machine, is that true?
No, not at all. Our pod technology is designed in such a way to compliment Nespresso®* machines, not work against them. In fact, we have sold over 50 million pods and have never caused an issue with a machine. Nespresso®* wants you to keep purchasing their pods, which is why they claim this. However, the truth is that all of the workings of a Nespresso machine are in the back of the machine and do not come into contact with the pod, so there is no damage a pod could actually cause. The machine will pass the desired amount of water through, regardless of which type it is.
Why are Urban Brew pods better than others?
- Coffee – sourced from all over the world, we use only ethically sourced Fairtrade certified beans.
- Blends - our coffee is specifically blended to meet Australian standards and is stronger than our competitors. I know it's hard to contain your excitement, but just try.
- Value – we don’t waste money on frivolous marketing tactics. We save where we can to add value to our customers.
- Brema - our next generation pod technology produces the best crema of all compatible pods.
- Environment – All our pods are biodegradable
- Efficiency - our pod technology has allowed us to reduce our packaging to less than half the cubic size of many competitors.
How long can I store my pods? I want to stock the cupboard so I never run out.
For Nespresso pods, if your packet and foil is unopened we have a shelf life of 24 months. For Caffitaly and K-Fee pods, pods have a best before of 12 months from production. Once opened we recommend you consume within 6 weeks for optimal freshness. Never want to run out of Urban Brew pods? Try our Subscribe and Save feature.
Where can I buy Urban Brew?
We are online only at www.urbanbrew.co
How long until I receive my order?
We use Australia Post for all our orders. Shipping generally takes 3-7 business days (longer for rural areas). If you spring for express shipping delivery it will get there much quicker, between 1-3 business days.
How much will my shipping cost?
Standard shipping for metro orders is free and shipping to non-metro and country areas will cost $5. Express shipping for metro areas is $10 and for non-metro/country areas it is $15. To see whether your location is considered as non- metro/country check out our blog here.
What is Priority processing?
Priority processing means your order will be moved to the front of the line and it will be packed and processed ahead of standard orders. Priority processing is $2 for metro orders and is free for non-metro/country orders.
Where do your beans come from?
We source our beans primarily from Central America and South America, with everything we use being certified Fairtrade. Different beans and unique roasting techniques are used to get each blend the way we like them in terms of flavour, body and intensity.
What beans do you use?
We use both Arabica and Robusta beans in our blends. Arabica for flavour, body and aroma and Robusta for intensity and a kick! Our Intensity 6 blends are 100% Arabica and our Intensity 8 and 10 use a blend of both types of beans to give the desired result. While many people might think that 100% Arabica is the only way to drink their coffee, you must remember that a pod system uses far less coffee (yay for mother nature!) than a traditional espresso machine which you will find at your local caffe'. Therefore, to get a desired strength and intensity, Robusta is required. Don't worry, our blends are not bitter.
Sometimes my coffee spurts out of the pod, is this normal?
Yes, this is perfectly normal. Coffee gives off natural gases after being both roasted and ground. As our pods are air sealed within seconds of being filled, the coffee can continue to release a small amount of gas while in the sealed pod. When the pod is ‘popped’ by the machine during extraction it can cause a small burst of coffee as the pressure is released. Perfectly normal and a sign that the coffee is nice and fresh.
How should I dispose of my pods?
All of our pods are biodegradable. They have additives which help the plastic break down at an accelerated rate. For this accelerated breakdown to happen its best for them to go in the normal bin and to landfill, where they will breakdown over a period of 2-3 years (as opposed to around 30 years for a non-bio pod).
Can I put my used pods in the compost bin?
No, the pods are biodegradable, not compostable.If you have a question which we have no answered please contact us.