Cancellation policy

No lock-in

Urban Brew subscriptions have no minimum term, no minimum number of orders, and no cancellation fee. You're never locked in.

When you're charged

Your first order is charged when you place it. After that, you're charged each time a new order is created on your chosen delivery date.

Changing your schedule

Any time before your next order is created, you can:

• Skip a delivery
• Reschedule to a different date
• Change how often it arrives
• Swap to a different blend or size
• Pause your subscription
• Cancel entirely

How to make changes

Log in to your account and manage everything from your subscription dashboard. Or email hello@urbanbrew.co or call 1800 875 495 and we'll do it for you.

Cancellation timing

Changes and cancellations apply to future orders. If an order has already been created and charged, we can't cancel it, but you're still covered by our Return and Refund Policy.

Your discount

Your subscriber discount applies to every order while your subscription is active. If you cancel, future orders at standard pricing are unaffected, but the subscriber discount no longer applies.

Your rights

Nothing in this policy limits your rights under the Australian Consumer Law.