Shipping policy

We're an Adelaide roastery, not a warehouse in another hemisphere. Your coffee doesn't spend months on a boat before it reaches you ☕

Australia-wide.

No mystery maths. We hate checkout shock as much as you do 🙅

So there are no hidden fees, just simple flat rates.

Shipping is worked out automatically at checkout based on your address, so you don't have to do a thing 👍

We treat a low stash like an international crisis. Your coffee is usually out the door within 24 hours 🏃

Orders placed on weekends and public holidays get packed the next business day.

Add Priority Processing for $2 and you jump to the front of the packing queue ⚡

That speeds up how fast we pack your order and hand it to Australia Post. It doesn't change how long Australia Post takes to deliver.

We ship with Australia Post. Once your parcel is on its way, delivery usually takes:

These are Australia Post estimates, not guarantees. Once your parcel leaves us, the timing is in their hands 🤞

You'll get a tracking link by email the moment your order ships 📦

If it hasn't landed within 10 business days of that email, give us a yell and we'll chase it up.

Your first box ships as soon as you order. After that, orders are created on your chosen delivery date and ship within 24 hours.

Skip, reschedule, pause or cancel any time before your next order is created ✌️

Parcel lost, delayed, or arrived looking like it went ten rounds?

Email hello@urbanbrew.co or call 1800 875 495 and we'll sort it out 💪

For damaged or incorrect orders, please let us know within 7 days of delivery.

Double-check your address at checkout. If a parcel comes back to us because the address was wrong, we'll resend it free 🚚