Terms of service
Our Disclosures
Our complete terms and conditions are contained below, but some important points for you to know before you become a customer are set out here:
- Our standard offering is a one-off purchase service ("Order As You Need") or a subscription service ("Subscribe & Save"). Subscriptions have no minimum term and no lock-in – you can pause, change or cancel at any time.
- Machine Bundles are offered under separate terms and conditions, which are disclosed separately on the Machine Bundles product page
- Your subscription automatically renews at the delivery frequency you choose. We will send you an email reminder 3 days before each charge so you can review, change, skip, pause or cancel before you are billed.
- Brewtopia rewards (stamps and reward codes) are provided at our discretion and may change. Reward codes may carry expiry dates, which are displayed with each code.
- All products on the Site are subject to availability. If a product in your order is unavailable, we will contact you to offer an alternative or a refund.
- We may cancel, at any time before delivery and for whatever reason, an order that we have previously accepted. Where we do so, we will refund you using the original payment method used for the order.
- We may need to change our prices from time to time. Any price change to your subscription will apply no earlier than 30 days following notice to you. If you do not agree with the new price, you may cancel your subscription in accordance with these Terms.
- Our liability under these Terms is limited to, and must not exceed, us resupplying the products to you (or refunding the price paid), and we will not be liable for consequential loss.
- Nothing in these Terms limits your rights under the Australian Consumer Law.
1. Acceptance
1.1 This website is operated by Podpac Pty Ltd (ABN 57 161 210 180) trading as Urban Brew ("we", "our" or "us"). Our registered office is 39 Howards Road, Beverley SA 5009. The website is available at www.urbanbrew.co and may be available through other addresses or channels (collectively, the "Site").
1.2 By accessing and/or using the Site you:
(a) agree that you have reviewed these Terms and Conditions ("Terms") and our Privacy Policy (available at www.urbanbrew.co/privacy-policy);
(b) confirm to us that you are at least 18 years of age and have the legal capacity to enter into a legally binding agreement with us; and
(c) agree to use the Site in accordance with these Terms.
1.3 If you do not agree with any part of these Terms, please do not use the Site.
2. Account
2.1 You may be required to create an account to access certain features of the Site, including Subscribe & Save subscriptions and the Brewtopia rewards program. You must ensure that any personal information you give to us when creating an account is accurate and up to date. All personal information you give to us will be treated in accordance with our Privacy Policy.
2.2 When you create an account, you will be asked to provide basic contact information, such as your name and email address, and to choose login credentials.
2.3 You must keep your account details confidential and take reasonable steps to keep your account secure.
2.4 You are responsible for activity on your account, including purchases made using your account details, except to the extent that activity results from:
(a) our act or omission; or
(b) unauthorised access to your account that you could not reasonably have prevented and that you notify us of as soon as reasonably practicable after becoming aware of it.
2.5 If you become aware of, or reasonably suspect, any unauthorised use of your account, please tell us as soon as possible. We will take reasonable steps to secure your account and to stop any orders that have not yet been dispatched.
3. Orders
3.1 You may order products from us as set out on the Site. Any order placed through the Site is an offer by you to purchase the relevant product or products for the price notified (including delivery and other charges and taxes) at the time you place your order.
3.2 You may place an order as:
(a) a one-off purchase ("Order As You Need"); or
(b) a recurring subscription as described on the Site ("Subscribe & Save" or "Subscription").
3.3 We may, at our absolute discretion, accept or reject an order. We will endeavour to notify you of a rejection at the time of the order or within a reasonable time thereafter.
3.4 Each Order As You Need order that we accept results in a separate binding agreement between you and us for the supply of the relevant products in accordance with these Terms.
3.5 It is your responsibility to check the order details, including the selected products, quantities and pricing, before you submit your order through the Site.
3.6 When you order and pay on the Site and your payment has been validated, we will provide you with order details, which may include an order number, the delivery and billing addresses and a description of what was ordered.
3.7 Minimum order quantities and bundle sizes (where applicable) are as set out on the Site at the time of your order.
4. Subscriptions (Subscribe & Save)
4.1 When you place an order for a Subscription, your Subscription will automatically renew at the delivery frequency you choose. Available frequencies are set out on the Site and currently range from fortnightly to quarterly.
4.2 You will be charged for each Subscription order on the recurring date determined by your chosen frequency (each a "Billing Day"). You can change the frequency and your Billing Day at any time in your account on the Site.
4.3 We will send you a reminder in writing 3 days before each Billing Day. Once you receive the reminder, you have until your Billing Day to make any changes to your upcoming order, including changing the products or quantities, changing the delivery date, skipping the order, pausing your Subscription or cancelling your Subscription.
4.4 There is no minimum term for a Subscription. Your Subscription automatically continues until paused or cancelled in accordance with clause 5.
5. Varying, pausing and cancelling your Subscription
5.1 Varying. You may change the products, quantities, frequency and delivery details of your Subscription at any time by updating your account on the Site. Changes made before a Billing Day take effect for the order processed on that Billing Day; changes made after a Billing Day take effect from the following billing cycle.
5.2 Skipping and pausing. You may skip an upcoming order or pause your Subscription at any time by updating your account on the Site before your next Billing Day. There is no maximum pause period. You will not be charged while your Subscription is paused.
5.3 Inactive subscriptions. For privacy and security reasons, we may cancel a Subscription that has remained inactive for 6 months or more without any customer activity. We will endeavour to notify you using the contact details on your account before doing so. Cancellation of an inactive Subscription does not affect your account or your Brewtopia stamps.
5.4 Cancelling.
(a) How to cancel. You may cancel your Subscription at any time, either by updating your account on the Site or by notifying us in writing. We will not require you to do anything further in order to cancel.
(b) When cancellation takes effect. Cancellation takes effect immediately. It applies to future orders only, and you will not be charged again.
(c) Orders you have already been charged for. If you tell us at hello@urbanbrew.co before 8am on a Billing Day that you also want to cancel that order, we will cancel it and refund the amount charged to the payment method used for it. After that time we will try to stop the order, but we cannot guarantee it — once an order has been packed it is consolidated for collection by our delivery carrier and we are not able to retrieve it. If we cannot stop the order we will dispatch and deliver it, and your cancellation will apply from the following Billing Day.
(d) Your Brewtopia stamps. Cancelling your Subscription does not affect your Brewtopia stamps or any unredeemed rewards (see clause 9.5).
5.5 We may immediately suspend, terminate or limit your access to and use of the Site, and terminate these Terms, if you breach these Terms (including any obligation to pay) and the breach cannot be remedied or is not remedied within 5 business days of us notifying you of the breach.
6. Price and payments
6.1 Order As You Need. You must pay us the purchase price of each product you order, plus any applicable delivery costs based on the delivery options selected by you as set out on the Site (together, the "Price"). You must pay the Price at the time of placing your order using the payment methods presented at checkout on the Site.
6.2 Subscriptions. If you have ordered a Subscription, you must pay us the purchase price for each Subscription order, plus any applicable delivery costs and any other amount payable to us under these Terms (together, the "Subscription Fee"), in advance on each Billing Day, using the payment method linked to your account.
6.3 Payment methods. We accept the payment methods displayed at checkout on the Site, which may change from time to time.
6.4 General. All amounts are stated in Australian dollars and are inclusive of GST (where applicable). Delivery costs are displayed separately from the purchase price.
6.5 You must not pay, or attempt to pay, the Price or Subscription Fee by fraudulent or unlawful means. If you make a payment by debit card or credit card, you warrant that you are authorised to use that card to make the payment.
6.6 To the extent permitted by law, and subject to the “Happy Or Money Back” commitment (clause 13) and your rights under the Australian Consumer Law, the Price and Subscription Fee are non-refundable once paid.
6.7 If any payment in relation to a Subscription Fee has not been made as set out on the Site or in these Terms, we may (at our absolute discretion) suspend supply of the products until payment is made.
6.8 Price changes. We may modify our prices and Subscription Fees from time to time. Any price change to your Subscription will apply to you no earlier than 30 days following notice to you. Notice may be provided via email or via notification to your account. If you do not agree to the price change, you may cancel your Subscription in accordance with clause 5.
7. Promotional discount codes
7.1 We may from time-to-time issue promotional discount codes for certain products on the Site. To claim the discount, you must enter the promotional discount code at the time of submitting your order through the Site. The conditions of use relating to promotional discount codes will be specified on the Site at the time they are issued.
7.2 Unless expressly stated otherwise: only one discount code may be used per order; discount codes cannot be used in conjunction with any other offer, discount or already discounted bundle; and discount codes have no cash value and cannot be exchanged for money.
8. Referral program
8.1 We may from time to time operate a referral program, under which you may receive a benefit (such as a discount code, account credit or Brewtopia reward) if a person you refer creates an account and places a qualifying order on the Site.
8.2 The operation, eligibility criteria, benefits and conditions of the referral program will be as specified on the Site at the relevant time. The referral program is offered at our sole discretion and may be amended, suspended or withdrawn at any time.
9. Brewtopia rewards
9.1 "Brewtopia" is our loyalty program. You are automatically enrolled in Brewtopia when you create an account on the Site.
9.2 Earning stamps. You earn one stamp for each fulfilled order placed through your account. Your stamp card completes and resets every 10 stamps, and the reward cycle then repeats.
9.3 Rewards. Rewards are unlocked at the stamp milestones set out on the Site. A reward earned on one order becomes redeemable on a subsequent eligible order, by applying the relevant reward code at checkout or to their active subscription. The rewards available, and the stamps required to earn them, are as displayed on the Site and may change from time to time.
9.4 Expiry. Reward codes may carry an expiry date. Where an expiry date applies, it is displayed with the relevant code. Expired codes cannot be redeemed or reinstated.
9.5 Stamps follow your account. Stamps and rewards are attached to your account, not to your Subscription. Cancelling or pausing a Subscription does not affect your stamps. If you close your account, all stamps and unredeemed rewards associated with that account are forfeited and cannot be transferred; if you later create a new account, your new stamp card starts from zero.
9.6 If we provide you with a refund for an order, we may deduct the stamp earned on that order. We may correct stamps or rewards that have been recorded or awarded by mistake.
9.7 Stamps and rewards cannot be converted to or exchanged for money, have no cash value, and are not transferable.
9.8 We may change, suspend or discontinue Brewtopia, the rewards available, or the number of stamps required to earn a reward, at any time and at our discretion, with no liability to you. Where reasonably practicable, we will honour rewards already earned at the time of any change.
10. Availability
10.1 All purchases made through the Site are subject to availability. We do our best to keep products in stock and to keep the Site up to date with the availability of products.
10.2 If a product in your order becomes unavailable, we will contact you using the details you provided to offer a suitable alternative or a refund for the unavailable product.
11. Cancellation by us
11.1 We reserve the right to cancel, at any time before delivery and for whatever reason, an order that we have previously accepted, including where there is a considerable delay in dispatching your order, if for any reason we cannot supply the products you ordered (for example, due to an event beyond our reasonable control), or if products ordered were subject to an error on the Site (for example, in relation to a description, price or image). Where we do so, we will refund you using the original payment method used for the order and contact you using the details you provided when you placed your order.
12. Delivery, title and risk
12.1 We will deliver the products to the delivery address you provide when making your order. We deliver within Australia only. We do not ship internationally.
12.2 Delivery costs are set out on the Site and are displayed at checkout before you place your order.
12.3 We normally dispatch products within 5 business days of:
(a) accepting your order, for Order As You Need purchases; and
(b) the relevant Billing Day, for Subscription orders.
12.4 Any delivery periods displayed on the Site are estimates only, based on information provided by the delivery carrier.
12.5 If you need to change the delivery date or delivery address, please notify us as soon as possible in writing or update your account. If you change your delivery address after your order has been charged or dispatched, we will deliver to the original address and the new delivery address will apply from your next order.
12.6 We may deliver the products using a range of delivery methods. If neither you nor your authorised representative is at the delivery address to accept delivery, you agree that we or our carrier may leave the products at your premises in accordance with the carrier's standard practices.
12.7 Title to the products passes to you once you have paid the price or subscription fee in full. Risk in the products passes to you as soon as they are delivered to the delivery address associated with your order.
13. Happy Or Money Back Commitment
13.1 We stand behind the taste and quality of our products. If you are unhappy with your order for any reason, please contact our Customer Happiness team as soon as possible. Our “Happy Or Money Back” Commitment applies subject to this clause 13.
13.2 If you are unhappy with the taste, quality or performance of a product purchased directly from us, we will work with you to make it right. Depending on the circumstances, this may include one or more of the following, but is not limited to:
(a) Troubleshooting. Our Customer Happiness team will work with you to identify and resolve any issues affecting the performance of your coffee, pods or compatible machine, including providing brewing advice and troubleshooting where appropriate.
(b) Flavour Swap. We may offer to send you a different blend, roast or intensity to try at no additional cost.
(c) Refund. Where appropriate, we may refund the purchase price of the relevant product using your original payment method.
13.3 We encourage you to contact our Customer Happiness team as soon as possible after becoming aware of an issue. While we ask that customers contact us within 14 days of delivery, we may still assist outside these timeframes where appropriate.
13.4 Every request is reviewed individually, having regard to the circumstances and the most appropriate way to resolve the issue.
13.5 We may change or withdraw the “Happy Or Money Back” Commitment at any time. Any change or withdrawal will not affect requests received before the change takes effect.
13.6 The “Happy Or Money Back” Commitment is provided in addition to, and does not limit, exclude or replace, your rights under the Australian Consumer Law.
14. Intellectual property
14.1 All intellectual property (including copyright and trade marks) developed, adapted, modified or created by us or our personnel, including in connection with these Terms, any content on the Site, and our branded products ("Our Intellectual Property"), will at all times vest, or remain vested, in us.
14.2 You must not, without our prior written consent:
(a) use Our Intellectual Property for commercial purposes, including to advertise your own business, for resale, or for any other revenue-generating activity;
(b) copy or use, in whole or in part, any of Our Intellectual Property;
(c) reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any of Our Intellectual Property to any third party; or
(d) breach any intellectual property rights connected with the Site or the products, including altering or modifying any of Our Intellectual Property, causing any of Our Intellectual Property to be framed or embedded in another website, or creating derivative works from any of Our Intellectual Property.
14.3 Trade marks belonging to third parties that are referred to on the Site are the property of their respective owners and are not related to Urban Brew. References to third party trade marks are for compatibility and identification purposes only and do not imply any affiliation with, or endorsement by, the relevant trade mark owner.
15. User content
15.1 You may be permitted to post, create, upload, publicise or otherwise submit content ("Submit"), such as reviews, comments, pictures and videos ("User Generated Content, or UGC"). You must Submit User Content in accordance with these Terms.
15.2 We ask that you limit your contributions to topics relevant to the Site and the products.
15.3 We reserve the right to remove any User Generated Content which we, in our sole discretion, consider to be in breach of these Terms or otherwise inappropriate, including content that:
(a) defames, harasses, threatens, menaces, offends or otherwise harms any person;
(b) uses obscene or offensive language;
(c) includes links to inappropriate, offensive or illegal material;
(d) could be considered intolerant of a person's race, culture, appearance, gender, sexual preference, religion or age; or
(e) interferes with another user.
15.4 We are not responsible for the conduct of any user of the Site. You participate on the Site, including by Submitting User Generated Content, at your own risk. We may, at any time and at our sole discretion - or under request by law - remove any User Generated Content.
15.5 By making available any User Generated Content on or through the Site (including by tagging us on social media or providing photographs to us), you grant to us a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free licence to use, view, copy, adapt, modify, distribute, publicly display, communicate and otherwise utilise that User Generated Content on, through or by means of the Site and our marketing channels.
15.6 You represent and warrant that you are either the sole and exclusive owner of all User Generated Content you Submit, or you have all rights, licences, consents and releases necessary to grant us the rights in such User Generated Content contemplated by these Terms, and that your User Content does not infringe or violate any third party's intellectual property rights, rights of publicity or privacy, or any applicable law.
16. Exclusions – acceptable use of the Site
16.1 You must not access or use the Site except as permitted by these Terms, and you must not do, omit to do, or authorise any act that would or might invalidate or be inconsistent with our intellectual property rights in the Site. Without limitation, you must not, and must not permit any other person to:
(a) resell, assign, transfer, distribute or provide others with access to the Site;
(b) use the Site to transmit, publish or communicate material that is defamatory, offensive, abusive, indecent, menacing or unwanted;
(c) use the Site in any way that damages, interferes with or interrupts its supply;
(d) introduce malicious programs into our hardware, software, systems or networks, including viruses, worms, trojan horses and email bombs;
(e) reveal your account password to others or allow others to use your account;
(f) use the Site to carry out security breaches or disruptions of a network, including accessing data where you are not the intended recipient or logging into a server or account that you are not expressly authorised to access;
(g) use any program, script or command, or send messages of any kind, with the intent to interfere with, or disable, any person's use of the Site;
(h) send any unsolicited messages through or to users of the Site in breach of the Spam Act 2003 (Cth), or send any form of harassment via email or any other form of messaging, or use the Site in breach of any person's privacy (such as by way of identity theft or phishing); or
(i) use the Site to circumvent user authentication or the security of any network, account or host.
17. Limitations of liability
17.1 Despite anything to the contrary, to the maximum extent permitted by law:
(a) neither party will be liable for any Consequential Loss; and
(b) our maximum aggregate liability arising from or in connection with these Terms (including the products and/or the subject matter of these Terms) will be limited to, and must not exceed, us resupplying the products to you or refunding the Price paid by you for the relevant products.
17.2 Despite anything to the contrary, to the maximum extent permitted by law, we will have no liability, and you release and discharge us from all liability, arising from or in connection with any loss of, or damage to, the products, any injury or loss to any person, any failure or delay in providing the products, or any breach of these Terms or any law, where caused or contributed to by any event or circumstance beyond our reasonable control, or by any act or omission of you or your related parties.
17.3 Nothing in these Terms attempts to modify or exclude the conditions, warranties, guarantees and undertakings, or other legal rights, under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
17.4 Beyond the “Happy Or Money Back” Commitment (clause 13), we do not accept returns for change of mind. You may, however, have rights to a repair, replacement or refund under the Australian Consumer Law.
17.5 Where you return products to us to seek an Australian Consumer Law remedy, you will need to cover the associated costs (for example, delivery costs) of returning the products to us. Where your claim is a valid claim under the Australian Consumer Law, we will refund your return delivery costs and, depending on the failure, either dispatch a new or repaired replacement product or refund you the Price of the relevant product.
18. Collection notice
18.1 We collect personal information about you in order to enable you to access and use the Site, to process your orders and manage your Subscription, to operate Brewtopia, to contact and communicate with you, to respond to your enquiries and for the other purposes set out in our Privacy Policy.
18.2 We may disclose that information to third party service providers who help us deliver our services (including information technology providers, data storage and hosting providers, delivery carriers, payment systems operators, professional advisors and our business partners) or as required by law. If you do not provide this information, we may not be able to provide our products to you. In certain circumstances, we may disclose your personal information to third parties located, or who store data, outside Australia.
18.3 Our Privacy Policy (available at www.urbanbrew.co/privacy-policy) contains further information about how we store and use your personal information, how you can access and seek correction of it, how you can make a privacy-related complaint, and our complaint-handling process. By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with our Privacy Policy.
19. General
19.1 Resolving Disputes.
(a) Contact us first. If you have a complaint or dispute, please contact our Customer Happiness team. We will try to resolve it promptly and directly with you.
(b) Your right to go to a tribunal or court. Nothing in this clause 19.1 requires you to take any step before bringing a claim, or prevents you from bringing a claim, in the small claims or minor civil claims division of a court, or a consumer and civil tribunal, in the state or territory in which you live, or from exercising any right you have under the Australian Consumer Law.
(c) Other disputes. For a dispute that is not eligible to be heard in a forum referred to in paragraph (b) — for example, a trade or wholesale dispute outside that forum's jurisdiction — neither party may commence court proceedings without first meeting with a senior representative of the other party to seek, in good faith, to resolve the dispute, failing which the parties agree to engage a mediator. The costs of mediation will be shared equally between the parties.
(d) Urgent relief. Nothing in this clause prevents a party from seeking urgent injunctive or equitable relief from a court of appropriate jurisdiction.
19.2 Notices. Any notice given under these Terms must be in writing, addressed to us at the details set out at the end of these Terms, or to you at the details provided when setting up or updating your account. Any notice may be sent by standard post or email, and will be deemed to have been served on the expiry of 48 hours in the case of post, or at the time of transmission in the case of email.
19.3 Waiver. Any failure or delay by a party in exercising a power or right (either wholly or partly) in relation to these Terms does not operate as a waiver or prevent that party from exercising that power or right or any other power or right. A waiver must be in writing.
19.4 Relationship of parties. These Terms are not intended to create a partnership, joint venture or agency relationship between the parties.
19.5 Severance. If a provision of these Terms is held to be void, invalid, illegal or unenforceable, that provision is to be read down as narrowly as necessary to allow it to be valid or enforceable, failing which that provision (or that part of that provision) will be severed from these Terms without affecting the validity or enforceability of the remainder of that provision or the other provisions.
19.6 Assignment. You must not assign any rights or obligations under these Terms, whether in whole or in part, without our prior written consent.
19.7 Amendment. We may, at any time and at our discretion, vary these Terms by providing you with 30 days' written notice. If you have a Subscription and you do not agree with the variation, you may cancel your Subscription and terminate these Terms in accordance with clause 5. For Order As You Need purchases, the terms and conditions that apply to an accepted order are the ones that were in effect (and which you agreed to) when you placed your order.
19.8 Governing law and jurisdiction.
(a) These Terms are governed by the laws of South Australia.
(b) Each party submits to the non-exclusive jurisdiction of the courts of South Australia, and any courts entitled to hear appeals from those courts, and will not object to proceedings being brought in those courts on the basis of inconvenient forum or otherwise. Nothing in this clause 19.8 limits your right, under clause 19.1(b), to bring a claim in the small claims or minor civil claims division of a court, or a consumer and civil tribunal, in the state or territory in which you live, or to exercise any right you have under the Australian Consumer Law.
(c) The Site may be accessed in Australia and overseas. We make no representation that the Site complies with the laws (including intellectual property laws) of any country outside Australia. If you access the Site from outside Australia, you do so at your own risk and are responsible for complying with the laws of the place where you access the Site.
19.9 Force majeure. Neither party will be liable for any delay or failure to perform their respective obligations under these Terms if such delay or failure is caused or contributed to by a Force Majeure Event, provided the party seeking to rely on this clause, as soon as reasonably practicable, notifies the other party in writing about the Force Majeure Event and the extent to which it is unable to perform its obligations, and uses reasonable endeavours to minimise the duration and adverse consequences of the Force Majeure Event.
19.10 Third party sites. The Site may contain links to websites operated by third parties. Unless we tell you otherwise, we do not control, endorse or approve, and are not responsible for, the content on those websites. We recommend that you make your own investigations with respect to the suitability of those websites. If you purchase goods or services from a third party website linked from the Site, the third party provides those goods and services to you, not us.
20. Definitions
"Consequential Loss" means, whether under statute, contract, equity, tort (including negligence), indemnity or otherwise: any loss or damage that cannot be considered to arise according to the usual course of things from the relevant breach, act or omission, whether or not such loss or damage may reasonably be supposed to have been in the contemplation of the parties at the time they entered into these Terms as the probable result of the relevant breach, act or omission; and/or any real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss of or corruption of data. The parties agree that your obligation to pay us the Price or the Subscription Fee under these Terms will not constitute Consequential Loss.
"Force Majeure Event" means any event or circumstance beyond a party's reasonable control which prevents, hinders, or delays that party's performance under this Agreement, including but not limited to climatic or agricultural events affecting coffee-growing regions (drought, frost, flooding, crop disease), port closures or shipping disruptions, government-imposed import and export bans, tariffs or sanctions, war or civil unrest in a sourcing or transit region, and pandemics or public health emergencies.
Contact
For any questions and notices, please contact us at:
Podpac Pty Ltd (ABN 57 161 210 180) trading as Urban Brew 39 Howards Road, Beverley SA 5009 Phone: 1800 875 495 Email: hello@urbanbrew.co
Last update: 15/09/2026
* Trademark used is of a third party, not related to Urban Brew.