Delivery and return policy

Return policy

Urban Brew will accept returns in accordance with South Australian and Australian law. Returns are also accepted with prior approval from Urban Brew. Please check your order upon delivery and notify us of any issues within 14 days of receipt.

If, for whatever reason, you are not satisfied with your Urban Brew products, please contact us within 14 days to arrange a return and refund.

We will happily issue a full refund providing: 

  • All products are returned to us at your expense.
  • No more than one package of each variety has been opened
  • All products are in their original condition and packaging, accompanied by an invoice.

If you have any questions or concerns or if you do wish to request a refund, pleaes contact us at or on 1800 011 164 and we will be happy to help.