In early January 2020, we copped a price rise from Australia Post. Due to this we had to look into our shipping arrangements in order to continue being a sustainable business.

As we looked deeper, we realised how much country shipping has been costing us which is roughly between $15-30 per order. Now to put this into perspective, with an average order being around $40 worth of pods, it’s not feasible for us to continue offering free shipping to country areas.

So with that being said, we needed to introduce a $5 shipping surcharge to some country / expensive shipping areas, this came into effect on the 22nd of January (this means that Express Shipping for non metro orders will now cost cost $15). This isn’t something I wanted to do, but for our business to survive decisions like this need to be made. 

I understand that it already takes a while to get your order from us to your home. So I am going to make it up to you by giving you FREE priority shipping for every order. What this means is that our packing team will move your order to the front of the line.

Below is a list of the postcode ranges that will be charged the $5 for standard shipping ad $15 for express shipping. If your postcode lies within the number ranges, then it is considered non-metro for our shipping service.

NSW/ACT: 2264-2281, 2311-2484, 2487-2499, 2533-2554, 2575-2599, 2621-2639, 2642-2647, 2649-2707, 2710-2714, 2716, 2720-2730, 2787- 2879

VIC: 2648, 2715, 2717-2719, 2731-2739, 3221-3334, 3342-3349, 3351-3352, 3357-3426, 3444-3688, 3691-3749, 3812-3909, 3921-3925, 3945-3974, 3979, 3984-3999

QLD: 4309-4453, 4580-4693, 4454-4499, 4694-4802, 4804-4805, 9920-9960, 4803, 4806-4999, 9961-9998

WA: 6215-6700, 6701-6797, 6798-6799

TAS: 7020-7049, 7054, 7109-7150, 7155-7171, 7173-7247, 7255-7257, 7330-7799

NT: 800-802, 804-821, 828-851, 853-853, 860-861, 870-871, 873-879, 906-999, 803-803, 822-827, 852-852, 854-859, 862-869, 872-872, 880-905

NF: 2898-2899

AAT: 7151-7154

Still have a question?

Check out our FAQ's, send me an email at hello@urbanbrew.co or call us on 1800 875 495. We are happy to help!

Be happy,

Toby Strong (aka The Podfather)

Founder & Customer Happiness Specialist

Hey guys, it’s Toby, the founder of Urban Brew here.

I wanted to take the time to explain our shipping charges.

The reality is, we pay over $10 to send out metro orders and roughly $15-30 for non-metro (country) orders. That’s every order costing us a minimum of $10 to ship, regardless if it’s metro, rural, standard, express.

So, below on are our shipping prices:

• Metro - $6
• Standard non-metro (country) - $9
• Express metro - $9
• Express non-metro (country) - $18

For the price you’re paying for shipping, you’re getting a top-notch, five-star experience. We carefully place each pack of pods into your order, wrap ‘em up, and we even place in a handwritten note! C’mon. That’s just awesome.

Not to mention, there’s things you’re not having to pay for. The petrol in your car to drive to the store to get pods, the wear and tear on your car, dealing with the checkout in the supermarket, etc. Let us take care of that.

I understand that it already takes a while to get your order from us to your home. So all non-metro (country) orders receive FREE priority shipping. What this means is that our packing team will move your order to the front of the line. Making its processing in our warehouse quicker. 

We believe our entire experience, from picking out your pods to sipping it in your favourite mug is five stars. I know I’m biased, but show us a better brand out there!

Non-metro (country) suburbs

Below is a list of the postcode ranges that are considered non-metro or country for our shipping service:

NSW/ACT: 2264-2281, 2311-2484, 2487-2499, 2533-2554, 2575-2599, 2621-2639, 2642-2647, 2649-2707, 2710-2714, 2716, 2720-2730, 2787- 2879

VIC: 2648, 2715, 2717-2719, 2731-2739, 3221-3334, 3342-3349, 3351-3352, 3357-3426, 3444-3688, 3691-3749, 3812-3909, 3921-3925, 3945-3974, 3979, 3984-3999

QLD: 4309-4453, 4580-4693, 4454-4499, 4694-4802, 4804-4805, 9920-9960, 4803, 4806-4999, 9961-9998

WA: 6215-6700, 6701-6797, 6798-6799

TAS: 7020-7049, 7054, 7109-7150, 7155-7171, 7173-7247, 7255-7257, 7330-7799

NT: 800-802, 804-821, 828-851, 853-853, 860-861, 870-871, 873-879, 906-999, 803-803, 822-827, 852-852, 854-859, 862-869, 872-872, 880-905

NF: 2898-2899

AAT: 7151-7154