If you encounter an issue with the extraction of your coffee pods, the first step is to reset your machine back to its factory settings. Common issues that can occur include the size or duration of the extraction and pods getting stuck in your machine.

Extraction issues

The extraction time for your pods using the Espresso button should be between 15-30 seconds and you should be left with around 40 ml of coffee. If you find the extraction is taking longer than 30 seconds or shorter than 15 seconds, you may want to try resetting the machine back to its factory defaults.

Pods getting stuck in the machine

Due to the nature of the automatic slider on the Nespresso U machine, sometimes pods can get stuck in the machine. Resetting the machine to factory settings allows you to manually open the slider to remove the pod.

The above tutorial video shows how to reset the Nespresso Essenza Mini machine and below are the steps to follow for other Nespresso OriginaLine machines.

• Nespresso Essenza Mini
• Nespresso Lattissima One
• Nespresso Inissia
• Nespresso Citiz
• Nespresso U

Nespresso Essenza Mini

1. With the machine turned off, press and hold down the Lungo button for 5 seconds.
2. The LEDs will blink fast 3 times to confirm the machine has been reset to Factory settings
3. The LEDs will then continue to blink normally as the machine heats up until ready to use.
4. When the LEDs are steady the machine is ready to use

Nespresso Lattissima On

1. Switch the machine on
2. Remove the milk jug
3. Press the milk button for 3 seconds to enter Menu mode
4. The Descaling and clean alert will start blinking
5. Press the Milk button. The Milk button will blink to indicate reset mode
6. Press the Milk button again to confirm. All buttons will blink 3 times
7. The menu will exit automatically, and the machine will be ready to use

Nespresso Inissia

1. Turn the machine off
2. Press and hold down the Lungo button for 5 seconds
3. The LEDs will blink fast 3 times to indicate it has been reset to Factory settings
4. The LEDs will continue to blink normally as the machine heats up until ready to use
5. Steady lights: machine is ready

Nespresso Citiz

1. Turn the machine off
2. Press and hold down the Lungo button for 5 seconds
3. The LEDs will blink fast 3 times to indicate it has been reset to Factory settings
4. The LEDs will continue to blink normally as the machine heats up until ready to use
5. Steady lights: machine is ready

Nespresso U

1. Press and hold the Espresso & Lungo buttons together for at least 4 seconds
2. The other button will flash to confirm reset
3. The LEDs will continue to blink normally as the machine heats up until ready to use
4. Steady lights: machine is ready

If you're still having issues after resetting your machine, you may want to try cleaning the grid plate inside the machine. You can read our blog on how to do this HERE

Still have a question?

Check out our FAQ's, send me an email at hello@urbanbrew.co or call us on <1800 875 495. We are happy to help!

Be happy,

Toby Strong (aka The Podfather)

Founder & Customer Happiness Specialist