WE'RE INCREDIBLY SORRY : (
Hey, Toby here.
Last night, our web developers were working on some improvements for our website. This was meant to be a good thing, but unfortunately an error occurred and your subscription has been triggered twice.
I can't apologise enough for this - it is absolutely not a reflection of everything we stand for as a business. We only ever want to make your life better, which in not the case in this instance.
Please rest assured that you are our number 1 priority right now. We will be processing a full refund within the next 24 hours, which will then take 2-3 days to appear back in your bank account.
If this has caused you any issues, such as your bank account going into overdraft, please get in contact with us and we will do everything we can to make it right.
I also want to be it super clear that this was an issue with our web developers, not a security issue, so your credit card details are completely safe - neither the team or the developers can see your credit card number.
Again, I am incredibly sorry for what has happened. We will do anything to make it up to you, and make sure this never happens again.
Thank you for your support and understanding. Feel free to contact us by email at firstname.lastname@example.org or call us on 1800 875 495 if you have any questions – we’re happy to help!
Toby Strong (aka The Podfather)
Founder & Customer Happiness Specialist