Wondering where your order is and when you should expect to receive it? Here's all you need to know!
Packing your order
Once you have made your order you should receive a confirmation email/ tax invoice. Our packing staff will receive your order and try and pack it within 24 hours. Weekends and Public Holidays will extend this time frame. For example, if you place your order at 6pm on Friday, the packing staff won’t pack your order until the following Monday morning. If a Public Holiday occurs on the Monday it will be packed on Tuesday morning.
Dispatching your order
Once your order has been packed, manifested and loaded onto the Australia Post truck you should be sent an email notifying you. Australia Post should also scan the parcel and start sending you tracking notifications. That being said Australia Post doesn’t scan around 40% of parcels. Therefore hundreds of parcels each day aren't scanned and you won’t receive any notifications until Australia Post scans it at a different sorting facility/distribution centre. Sometimes parcels are never scanned and will arrive with no notifications.
You will receive an email from us with the subject ‘Your Urban Brew order has been shipped’. This includes an Australia Post tracking number which can be entered on Australia Posts tracking page. https://auspost.com.au/mypost/track/#/search
This will give you the most updated information.
Delivery time Calculator
You can get an estimate of your delivery time by using Australia Posts postage calculator. https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/ Our postcode is 5009 and you can enter that into the From section and enter your postcode into the To section. The next page will give you Australia Posts estimate based on the type of shipping.
Toby Strong (aka The Podfather)
Founder & Customer Happiness Specialist