Where is my order?

Where is my order?

Wondering where your order is and when you should expect to receive it? Here's all you need to know!


Order Confirmation

Once you have made your order you will receive a confirmation email and an attached tax invoice pdf.

 

Processing and packing your order

Our packing staff will receive your order and try and pack it within 24 hours. Weekends and Public Holidays will extend this time frame. For example, if you place your order at 6pm on Friday, the packing staff won’t pack your order until the following Monday morning. If a Public Holiday occurs on the Monday, it will be packed on Tuesday morning. You will recieve an email with an update status "Processing".

 

Dispatching your order

Once your order has been packed, manifested and loaded onto the Australia Post truck, you will be sent an email notifying you that the processing status is now "Complete". Your Australia Post tracking number will be located at the bottom of the email.

You will also receive a "Shipped" confirmation email that also has your tracking number.

Australia Post should also scan the parcel and start sending you tracking notifications. That being said Australia Post doesn’t scan around 40% of parcels. Therefore hundreds of parcels each day aren't scanned and you won’t receive any notifications until Australia Post scans it at a different sorting facility/distribution centre. On the rare occasion, parcels are never scanned and will arrive with no notifications.

 

You can track your order by entering your tracking number on Australia Posts tracking page. https://auspost.com.au/mypost/track/#/search

This will be updated throughout the delivery process and you can view the tracking history.

Once it has been delivered, the status will be updated display whether the package was signed for or left in a safe place. 


Delivery time Calculator

You can get an estimate of your delivery time by using Australia Post's postage calculator. https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/ Our postcode is 5009 and you can enter that into the From section and enter your postcode into the To section. The next page will give you Australia Post's estimate based on the type of shipping. 

Postage Calculator

 

Any questions?

Check out our FAQ's, send me an email at hello@urbanbrew.co or call us on 1800 875 495. We are happy to help!

 

Be happy,

Toby Strong (aka The Podfather)

Founder & Customer Happiness Specialist

WONDERING WHERE YOUR ORDER IS AND WHEN YOU SHOULD EXPECT TO RECEIVE IT? HERE'S ALL YOU NEED TO KNOW!

Our packing staff will receive your order and try and pack it within 24 hours. Weekends and Public Holidays will extend this time frame. For example, if you place your order at 6pm on Friday, the packing staff won’t pack your order until the following Monday morning. If a Public Holiday occurs on the Monday, it will be packed on Tuesday morning. You will recieve an email with an update status "Processing".

Once your order has been packed, manifested and loaded onto the Australia Post truck, you will be sent an email notifying you that the processing status is now "Complete". Your Australia Post tracking number will be located at the bottom of the email.

 

There are various methods you can use to track your parcel and some of these also allow you to adjust the delivery destination to suit your needs. 

  • METHOD 1: AUSTRALIA POST WEBSITE

    You can track your order by entering your tracking number on Australia Posts tracking page. https://auspost.com.au/mypost/track/#/search

  • METHOD 2: AUSPOST APP

    The best way to track and manage your delivery is with the Australia Post mobile app. 

    The AusPost app is available on Android and iOS devices, including mobiles, tablets, Apple Watch and Android Smartwatch.

    Get the AusPost app here.

  • METHOD 3: MYPOST

    If you prefer not to use the AusPost application you can use MyPost on your desktop computer. This functions in the same way as the app and allows you to track and manage your deliveries. So feel free to watch the video tutorial below or click on the 'more info' button to be taken to the MyPost blog for more in-depth information.  

  • DELIVERY CALCULATOR

    You can get an estimate of your delivery time by using Australia Post's postage calculator. https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/ Our postcode is 5009 and you can enter that into the From section and enter your postcode into the To section. The next page will give you Australia Post's estimate based on the type of shipping. 

Australia Post should scan all parcels and start sending tracking notifications once it leaves our warehouse. With that being said Australia Post may miss some parcels and these won’t receive any notifications until Australia Post scans it at a different sorting facility/distribution centre. On the rare occasion, parcels are never scanned and will arrive with no notifications.

QUESTIONS? QUERIES? WANNA SAY HEY?

Checkout our FAQs, send me an email at hello@urbanbrew.co or call us on 1800 875 495. We are happy to help!

Be happy,

Toby Strong (aka The Podfather)

Founder & Customer Happiness Specialist