• HOW TO FIND THE SUBSCRIPTION PAGE

  Step 1: Log into your account

  Step 2: Click on the Subscription button on the top right of the page

  Step 3: Click on the Edit link on the right of the page

• HOW TO EDIT YOUR ADDRESS

  You can add a new address or update your current one by clicking on the update address details link. This will redirect you to the Address Book page. Add the new address into your address book. Then return to the subscription edit page and you will then find your new address in the Address drop down. Select the new address in thr drop down.

• HOW TO EDIT YOUR PAYMENT METHODS

  You can add a new credit card by clicking on the update payment details link. This will redirect you to the Payment Details page where you can edit/delete your cards. This payment method will then be automatically updated in your subscription. When you return to the subscription edit page you will then find your different card options in the Payment details drop down.

• HOW TO EDIT YOUR RENEWAL DATE OR BILL NOW

  Here you can adjust the renewal date of your next subscription order using the calender. You can also click the Bill Now button to renew your subscription straight away. Your order will then renew a month from the new date.

• HOW TO ADD A RECURRING WAFER CUP

  Add or remove a Choc Wafer Cup by using the click box. It will be delivered every month (maximum 1 per subscription).

• HOW TO EDIT YOUR SUBSCRIPTION NAME

  If you have multiple subscriptions you can edit the name of the subscription to help identify them.

• HOW TO PAUSE OR CANCEL YOUR SUBSCRIPTION

  You can temporarily pause your subscription. This will prevent any further orders from renewing and being charged and dispatched. The Pause button will change to Reactivate when the subscription is paused. You can reactivate anytime. Alternatively you can permently cancel your subscription which deletes it from your account. 

UPDATING YOUR SUBSCRIPTION

• CHANGE YOUR SYSTEM

  CHANGE YOUR SYSTEM

  Edit the type of system/pod type. Click the SELECT button and then NEXT to progress.

• CHANGE QUANTITY

  CHANGE QUANTITY BRACKET

  Edit the quantity bracket/discount group of your subscription by clicking on the SELECT & PROCEED button.  Click NEXT to progress to the coffee selection page.

• CHANGE COFFEE SELECTION

  COFFEE INTENSITY/PRODUCT SELECTION

  Edit the quantities of intensities in your subscription using the plus and minus buttons. Select the quantities/products you would like and then next to progress.

• ADD ONE-OFF TREATS

  ONE OFF TREATS

  Here you can add our ONE OFF treat products to your next months subscription by clicking on the plus and minus buttons. They will not be recurring and will only be included for the next scheduled subscription renewal date.